Questions & Answers
Shipment
How much does shipping cost?
We ship your order safely and reliably from Germany. Shipping costs depend on the destination country, parcel weight and available shipping method.
📦 Germany
Standard shipping: €4.90
Free shipping on orders over €89
🇦🇹 Austria
Standard shipping: from €5.99
🇳🇱 Netherlands
Standard shipping: from €6.49
🇫🇷 France
Standard shipping: from €6.49
🇧🇪 Belgium
Standard shipping: from €7.99
🇮🇹 Italy
Standard shipping: from €12.49
🇪🇺 Other EU countries
Standard shipping: from €14.90
Free shipping on orders over €149
🇨🇭 Switzerland
Standard shipping: from €13.99
Free shipping on orders over €199
The available shipping methods and exact shipping costs for your order are automatically calculated at checkout based on the destination country and parcel weight.
How long does shipping take?
How long does shipping take?
📍 Germany: 1–3 working days
📍 EU Zone 1: 3–7 working days
Which company does the shipping?
We use environmentally friendly packaging and ship with DHL GoGreen to reduce CO₂ emissions.
Is the shipping insured?
Yes, our deliveries are 100% insured.
How can I track my order?
Yes! Once your order has been shipped, you will receive an email with your tracking number.
Where will it be shipped to?
We ship your order on working days within Germany and Europe with DHL.
Delivery to DHL Packstations
You can also have your order delivered to a DHL Packstation . Simply enter the relevant Packstation address when ordering.
express shipping
If you need your order more quickly, please contact us via WhatsApp or email . We will check whether express shipping is possible.
What happens if the goods cannot be delivered?
If a package cannot be delivered, it will be returned to us. We will then contact you to discuss further steps.
customs and import duties
For orders outside the EU, additional customs or import fees may apply. You as the buyer will be responsible for these costs.
return
Can I return my items?
Yes. With us you have a 14-day right of return. After receiving the goods, you can easily return the item within 14 days.
My item is defective, what now?
If you find any defects in the product quality, you have the option of returning the item to us within 14 days.
Who bears the return costs?
The return costs are usually borne by the buyer unless there is a defect or a manufacturing error.
payment
What payment options do I have?
With us you can pay with all common payment methods, such as PayPal & Klarna or credit card.
Is my payment secure?
Yes, we only work with well-known and trusted payment providers.