How do I return?

If you would like to return an item, please follow these steps:

• Contact us in advance:
The quickest way to reach us is via WhatsApp on +49 175 4129870 . Alternatively, you can send us an email to info @ossoblu .de . Please let us know which items you would like to return and optionally the reason for the return.

• Return the goods:
After registering, send the items to the following address:

Nadine Cesare
OSSO BLU
Mozartstrasse 2
88097 Eriskirch

Items that were delivered in their original packaging can only be returned if they are in their original, undamaged packaging. You are responsible for the shipping costs for the return shipment. Please keep the tracking number of your return in a safe place so that we can track the return and avoid misunderstandings.

• Refund:
As soon as we have received and inspected the goods, we will refund you the amount using the same payment method you used for the purchase.

✧ Tip:
Use a shipping service with tracking or take out shipping insurance. This way we can ensure that your return reaches us. If you cannot find a shipping service provider or need support with the return, please contact us - we will help you.